ABG enables one of the largest public libraries in UAE, to streamline operations and drive customer experience excellence with content management system
ABG in collaboration with its partners consulted one of the leading public libraries of UAE, to address the gaps that can provide an effective customer experience with support of innovative solutions, which can efficiently manage operations with minimal manual intervention. The key considerations for the library were to:
Addressing the requirement of the library, ABG’s android native application and web-based application were integrated through the humanoid Robot - Pepper, with the systems in the facility and APIs to answer questions about libraries content, display books, play multimedia stories etc. Additionally, with its voice interactive capabilities, it can also communicate with visitors at the library and act as a friendly assistant to help them to search for books, explore information and much more.
Library Pepper Robot Assistant
ABG is one of the early adopters of Robotics and AI trends in GCC and MENA regions. With its expertise, ABG provides solutions that integrates futuristic technologies to enhance customer experience, which makes them to stay ahead of other technology solution companies. By placing the UX user experience at the centre of the client’s concerns, ABG make the relationship with the machines adaptive and intuitive.
Pepper is a widely popular social humanoid robot that can recognize faces and basic human emotions. Pepper is optimized for human interaction that can engage with people through conversation and touch screen capabilities. ABG is a certified robotics distributor and solutions developer from Softbank Robotics, providing end to end robotics solution for its customers.
Through the integration of Pepper as a library assistant at one of the largest libraries in UAE, ABG was able to benefit in more ways than one, including:
While the implementation of ABG solution is underway at the library, the solution has enabled to foster results: