Careers

Job Overview:

Fraud Consultant is the key to the success of Implementations. He/She will analyze an organization or business domain and documents its business processes or systems, assessing the business model or its integration with technology. Fraud Consultant is required to be aware of the SAS Fraud product suite, analyze client’s requirements and map the requirements with the functionalities available on SAS product suite/ propose alternative approaches to satisfy client requirements.

Job Location: Remotely

Area of Knowledge:

• IT & Business Analysis
• Fraud intelligence domain
• Experience of working with development teams and solution providers
• Experience in documenting and executing project requirements, scope analysis, and test plans, delivering projects on time and within scope
• Sound knowledge on BFSI; current market knowledge

Main Accountability:
o Lead requirement gathering sessions, client discussions and documents these requirements for use within the project life cycle
o Consults with client business teams to demonstrate product functionalities/ propose alternative approaches to client requirements using the available features on the product/ define and document and product configurations/ current operational procedures, gaps, input and output requirements, and levels of systems access
o Conducts change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements
o Translate business requirements into system requirements specification
o Support the solution implementation on technical ends
o Work closely with solution architect, and development team to ensure the completion of all aspects of business requirement within required scope
o Participates in user acceptance testing and testing of new system functionality
o Ensure project documents are complete, current, and stored appropriately
o Conducts formal training sessions for business users
o Support project manager in coordinating other activities related to the project

Mandatory Skills:
o Sound knowledge of the banking business and current market practices
o Minimum 6 years’ experience working with Banking/Financial institution
o 3+ years relevant experience in Fraud Solutions
o Strong communication and consultation skills; and ability to present to business and technical teams, or management in verbal, written, and/or visual form, with supporting details
o Experience working on Fraud projects
o Strong experience in business process mapping, data mapping & data presentation
o Demonstrates business requirements, technical design writing and documentation skills.
o Experience as a hands-on team contributor that plans and executes to meet tight timelines
o Experience with handling multiple projects with competing timelines
o Ability to lead the teams that may consist of functional or cross-functional cohorts
o Ability to hit the ground running and get up to speed quickly

Other Skills/Competencies:
o Strong oral and written communications skills
o Good listening and presentation skills
o Ability to convince customer and internal teams
o Strong analysis and troubleshooting skills
o Adaptability to creatively and innovatively find solutions to problem
o Able to work independently
o Native Arabic speaker

Nice to Have Skills:
o SAS Fraud experience
o SAS programming experience
o SQL proficiency

To Apply:

Candidates who are interested and meet the above criteria can apply by sending the updated resume to hr@accordbgroup.com mentioning “Fraud Consultant” in the email’s subject.

Job Overview:

Legal & Contracts Advisor will be accountable to prepare, negotiate and review various company contracts, including sales, purchases and business partnerships.

Job Location: Cairo Office

Essential Duties & Key Responsibilities:

• Prepare sales and purchase contracts
• Negotiate contract terms with internal and external business partners
• Review and update existing contracts
• Explain terms and conditions to managers and interested parties
• Ensure that employees understand and comply with company contracts
• Analyze potential risks involved with specific contract terms
• Stay up-to date with legislative changes and coordinate with the legal department as needed
• Ensure all deadlines and conditions described on contracts are met
• Maintain organized system of physical and digital records

Job Specifications:

• Bachelor of Law
• Proven work experience as a Contract Administrator or relevant role
• Previous experience in IT industry is a must
• Knowledge of legal requirements involved with contracts
• Familiarity with accounting procedures
• Excellent writing skills
• Keen attention to detail, with an ability to spot errors
• Strong analytical and organizational skills
• Ability to work with varying seniority levels, including staff, managers and external partners
• Experience in Trade and financial law.
• Previous Experience or knowledge in Gulf laws and regulations
• Excellent proficiency in English language spoken and written

To Apply:

Interested candidates who meet the above criteria can apply by sending the updated resume to hr@accordbgroup.com mentioning “Legal & Contracts Advisor” in the email’s subject.

Job Overview:

Financial Analyst will be accountable for analyzing financial statements and predicting the future performance of the company. The role will partner and support the Head of Finance in driving financial performances and supporting key business processes.

Job Location: Cairo Office.

Essential Duties & Key Responsibilities:

• Analyze the organization’s business activities and advise management on financial matters and impact of business transactions and decisions.
• Support managers in forecasting the future results of their business.
• Collect, compile, verify and analyze financial information and economic indicators.
• Evaluate industry, economic, financial and market trends to forecast the organization’s short, medium and long-term financial and competitive position.
• Provide technical expertise and advice on financial issues to functional managers to help them develop revenue and expense budgets, understand financial reports and manage their financial responsibilities.
• Assure correctness of information including order book, late cost reserves, accruals and pre to post calculations.
• Develop and implement annual budgets in line with global budgeting guidelines.
• Advise business leadership of opportunities and risks impacting business performance

Job Specifications:

• Bachelor’s degree in finance or related discipline
• 5-7 years of relevant working experience in business control/financial analysis/budgeting in IT field and/or System Integrator
• Excellent user of MS Excel & PowerPoint
• Excellent English language skills
• Strong business acumen, analytical & communication skills with the ability to present complex data across different levels at the organization
• Business Partnering mindset and ability to collaborate effectively and influence stakeholders
• Odoo knowledge is an added value

To Apply:

Interested candidates who meet the above criteria (should have previous experience in IT industry), can apply be sending the updated resume to hr@accordbgroup.com mentioning “Financial Analyst” in the email’s subject.

Job Overview:

AML Technical Consultant Develop, Configure, Administrate and trouble-shoot for SAS AML (Anti-Money Laundering) Solution, Provide SAS AML training, support and consulting.

Job Location: Remotely

Must have skills:

• Must have experience on writing SQL queries
• Experience in the following Technologies: SAS AML, SAS VA, SQL Server, Oracle database, SAS Data Integration and SAS base.
• Experience with SAS Management Console, SAS Enterprise Miner, Data Integration Studio, Visual Analytics is a plus
• Strong interpersonal and relationship building skills.
• Demonstrated ability to work with Senior Level Business Managers.
• Ability to work independently as well as in a team.
• Demonstrated ability to interpret data, draw high-level conclusions and determine next steps.
• Provide technical guidance and training to less experience SAS personnel on SAS tools.
• Good experience in defining routing rules is plus.
• Experience in SAS admin activities is plus.
• Should know the basics of Linux/Win OS. Should be proficient in Software Engineering Techniques, Software Engineering Lifecycle and Data Management.

Job Specifications:

• Education: Bachelor’s Degree in computer science.
• Skills: IS, MIS, Statistics or related field or in business.
1. Others: Minimum (6) years hands on experience on SAS products and SAS programing
2. Minimum (3) years hands-on experience on SAS AML Solution
3. Minimum (3) years’ experience on Telecom domain

To Apply:

Interested candidates who match the above criteria can apply by sending the updated resume to hr@accordbgroup.com mentioning “AML Consultant” in the email’s subject.

Job Overview:

The Fulfilment Account Manager leads the process which creates a client submission or bid or a proposal intended to form the basis of substantive negotiation and agreement. The Fulfilment AE will assemble and lead a virtual bid team to include the relevant product, service pre-sales, sales and other business functions to define, create and deliver winning Bids. The Fulfilment AE is responsible for developing and implementing bid procedures and processes which are fit for purpose for the business’s needs. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines. It will require strong people management and influencing skills in a dynamic sales environment.

Job Location: Cairo Office.

Essential Duties & Key Responsibilities:

The Fulfillment Account Manager owns the end-to-end process of RFP submissions with all the details, including:

Pre-Bid Phase:

• upload documents & be sure it’s on the right place on the portal to avoid any fatal mistakes in proposals submissions.
• review requirements with stakeholders from Presales, Sales, consulting and Domain expertise according to a defined process set by the Bid manager and collect initial feedback.
• reconcile risks, opportunities, and resource constraints to communicate a bid / no bid decision.
• works with business stakeholders from Sales, Presales and Consulting to define and get buy-in on a bid win strategy.

Bid Preparation Phase:

• define and communicate win themes based on the agreed upon bid rationale and win strategy to all stakeholders
• prepare a customer requirement and ownership responsibility matrix to distribute sections of the bid to the corresponding stakeholders and track progress milestones.
• review submissions made against this matrix to ensure project phasing, implementation approach pricing, contracting, and terms are coherent with the defined win strategy and themes.
• Act as the single point of contact between SAS and partners if the bid requires external communication.
• consolidate internal submissions, review overall bid for coherency, formatting consistency and generate the draft submission for legal and pricing review.
• govern overall bid process from ensuring necessary approvals are taken for special terms and conditions, and pricing discounts in alignment with authority ladders. The Bid manager will maintain a database of special conditions and approvals for every bid.

Job Specifications:

• 2-4 years of experience in IT Services OR Product industry Years of Experience
• Business degree educated or equivalent experience.
• Excellent interpersonal & communication skills
• Ability to understand, support and where necessary reconcile strategic business and tactical sales objectives.
• Strong in MSOffice
• Proven capability in delivering winning, multi-million dollar product or complex services opportunities. Ideally a background in solutions and services and experience of biding from opportunity identification through to project delivery, including opportunity qualification, win strategies, commercial discussions and solution delivery.
• Must be comfortable working with senior management. Will be conversant with the competitive marketplace and the analytics value proposition. Sound commercial understanding, P&L, and risk management skills.
• Solid understanding and management of internal governance procedures.

To Apply:

Candidates who are interested and match the above criteria can apply by sending the updated resume to hr@accordbgroup.com mentioning “Fulfillment Account Manager” in the email’s subject.

Job Overview:

Customer Success Manager will manage a portfolio of customers with the goal of supporting the customer from onboarding through technology adoption and use expansion. In addition to focusing on customer satisfaction and driving renewals, the Customer Success Manager must also have a long-term perspective and vision as the trusted advisor and primary escalation point for existing customers. The CSM will act as an integral part of ABG’s long-term relationship with its customers, and the efforts put forth by this individual will directly impact the value realized and the ultimate success of the business relationship.

Job Location: Cairo Office.

Essential Duties & Key Responsibilities:

• Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization that enable the CSM to become a trusted advisor to our customers.
• Responsible for customer communications and conflict resolution.
• Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
• Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer.
• Monitor Customer Success through metrics and other measurements.
• Develop an understanding of our services available to help customers adopt and leverage the software to meet their goals and business needs.
• Discover opportunities for additional software, services, educations and references and direct leads accordingly.
• Introduce new versions of software to existing customers.

Job Specifications:

• Minimum 7 years of experience in Sales, business partner relationship development, or technical functions within the technology industry.
• Excellent knowledge of basic sales techniques
• Excellent written, verbal and interpersonal communication skills
• Excellent organizational skills
• Ability to work and learn independently
• Ability to work effectively in a team environment
• Ability to work in a fast paced, high-volume sales environment
• Knowledge of SAS products, solutions and services preferred
• Knowledge of Data/Analytics solutions
• Exposure to any the following industries preferred Banking / Insurance / Telcos

To Apply:

Candidates who are interested and match the above criteria can apply by sending the updated resume to hr@accordbgroup.com mentioning “Customer Success Manager” in the email’s subject.

Job Overview:

Senior Account Manager will be accountable for vertical performance and overall revenue. Create strategic territory plans and testing of new ideals to efficiently maximize sales opportunities

Job Location: UAE

Essential Duties and responsibilities:

• Acquire a diverse range of large size/ key accounts across different industries, from key accounts to local players in a scalable way.
• Cultivate relationships with customers to help maximize their sales potential on ABG.
• Communicate ABG’s business strengths and brand value to suppliers and create success plans for long term sustainable relationships.
• Collaborate with various functions in the company in UAE – marketing to maximize sales to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimize risk.
• Provide market leading technology vendors with relevant information on identifying market trends and competitor updates.
• Build and lead a strong Business Development relationship in the region to deliver tangible results.

Job Specifications:

• Minimum of 10 years of experience in Business Development / Account Management
• Familiarity with IT Software Solutions Selling
• Operational excellence mind-set and experience. Data driven. Excellent problem-solving skills.
• Adept at simplifying complexity and developing scalable propositions.
• Educated to degree level or equivalent work experience, additional qualifications in relevant areas highly desired.
• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations.
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.
• Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources
• Team Player with the ability to work across a matrix environment in a fast-paced environment and constantly evolving environment
• Proficiency in English and Arabic is a plus
• Experience in UAE

To Apply:

Candidates who are interested and match the above criteria can apply by sending the updated resume to hr@accordbgroup.com mentioning “Senior Account Manager – UAE” in the email’s subject.

Job Overview:

Support Engineer is a professional who provides technical support and assistance to
customers. He is responsible for logging tickets, responding, and updating status of the
tickets, performing first level of analysis as per the SOP, assigning tickets to technical
team and adhering to defined SLA for the customer. Their primary responsibility is to
ensure an adherence to the client SLA and assist on customer satisfaction.

Job Location: Cairo.

Essential Duties & Key Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance
  over the phone, email, Ticketing software
• Perform remote troubleshooting through diagnostic techniques and
  pertinent questions
• Determine the best solution based on the issue and details provided by
  customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate
  internal team.
• Identify and suggest possible improvements on procedures

Job Specifications:

• Work on assigned shifts for 24*7 support
• Log incidents/tickets received through the different channels
• Acknowledge and Respond to the tickets
• Provide responses as per the defined SLA with the client
• Perform first level of investigation and assign priority level to the tickets
• Assign/Escalate tickets to technical support team for resolution
• Maintain the SLA for response times and resolution times of the customers
• Document the resolution steps and create SOP for recurring issues

Other Skills/Competencies:

• BSc or equivalent in IT/ Computer Science degree
• 2 years of experience as support resource
• Strong oral and written communications skills
• Experience as a Help Desk Technician or other customer support role
• Tech savvy with working knowledge of office automation products,
  databases, and remote control
• Good understanding of computer systems
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Basic knowledge in writing SQL queries.
• Should know the basics of Linux/Win OS.

To Apply:

Candidates who are interested and match the above criteria can apply by sending the
updated resume to hr@accordbgroup.com mentioning “Support Engineer” in the
email’s subject.